Bath and Body Works Return Policy: Things You Must Know! (2022)

The Bath and Body Works Return Policy can be hard to understand.

To help make it easier for you, I am going to break down everything that you need to know about returning items to Bath and Body Works.

This is my go to store for soaps, candles, and anything to make my house smell good.

It’s also a great place for buying gifts, because it seems like everyone loves Bath and Body Works.

While I think that we can all agree that they have some of the best smelling stuff around.

What happens if you get it home and realize that you don’t really love the smell or it just wasn’t what you expected?

Can you return your items or exchange them?

Surprisingly, Bath and Body Works has one of the most generous return policies around.

Here is what you need to know.

Bath and Body Works Return Policy: Things You Must Know! (1)

Bath and Body Works Return Policy

The Bath and Body Works return policy states that you can return anything, anytime for any reason. Their refunds are 100% guaranteed, and you are able to return even used merchandise if you are not happy with your purchase back to any store location for an exchange or refund.

There is no time limit on returns

Bath and Body Works allows you to return your purchase at any time. There is no specific deadline that you have to return your merchandise. Which is nice!

Keep in mind that while there is no time limit on returns, if you want to get your refund back in the original form of payment, you must return your purchase within 90 days.

(Video) Can you return a USED candle at Bath and Body Works?

After 90 days your refund will be credited as in-store merchandise.

Bath and Body Works Return Policy: Things You Must Know! (2)

Some things are not included in your refund

While you can expect to get a refund for the purchase price, some things will not be included, and might be deducted from your total refund.

If your purchase was made online, you will not receive the amount you paid for shipping and handling.

Also, if you purchased your item as part of a one of the Bath and Body Works promotions and sales, any promotional offers, discounts, free items, and coupons that were granted at the time of purchase will be deducted from your refund credit.

For example, if you purchased a certain amount of merchandise to get a free gift, you might either need to return your free gift with the return, or they will deduct the retail value of the free gift from your refund total.

Keep this in mind when returning items.

If you want to avoid this, you could always just exchange your item for a different scent of equal value instead of having your refund amount decreased.

Don’t worry if you paid using a gift card

While gift cards themselves are not refundable at Bath and Body Works, if you purchased your item with a gift card or are returning an item using a gift receipt, you are still eligible for an exchange or refund.

Your refund will just be issued as merchandise credit.

Which I am sure you will be fine with, because it is so easy to find something else that you will love in this store!

Bath and Body Works Return Policy: Things You Must Know! (3)

Return your purchase to any location

You can return your item to any Bath and Body Works location.

If you purchased online, or even if you purchased at a different store location, you can just head over the the nearest Bath and Body Works and they will let you return your item.


You can sometimes redeem cash off a gift card

If you have a Bath and Body Works gift card that has a balance of less than $10 you can bring it into the store and they will sometimes let you cash it out.

If your balance is more than $10 then gift cards cannot be returned or cashed out.

I think that this is very nice of them, because sometimes it can be hard to find something in-store that you want to purchase for just a few dollars.

Many stores don’t offer this on their refund policy. I do know that the Victoria Secret Return Policy does this as well.

Bath and Body Works Return Policy: Things You Must Know! (4)

There is a limit on non-receipted returns

If you don’t have your receipt, don’t worry, you can still return your item.

You should just know that you will need to provide your government-issued ID.

The Bath and Body Works return policy (as do most stores) requires your ID to be scanned for the purpose of preventing return abuse.

You will be limited to returning $250 dollars of non-receipted returns to Bath and Body Works within a 90 day period.

Any defective merchandise or returns with receipts will not count against this return limit.

Bath and Body Works Return Policy: Things You Must Know! (5)

You have options for returning your online purchase

If you purchased from then you have a few options to return your online purchase.

You can of course bring your items to any Bath and Body Works store location within the US only for a return.

There is also the option of returning by mail.

(Video) Bath & Body Works **RETURN POLICY CHANGES ** SEPT. 14, 2022!

Online purchases cannot be exchanged by mail (you must exchange in store) but they can be returned for a refund.

To ship your items back for a refund you just package them and include the top half of your shipping confirmation email (this is used as your return receipt) and mail your package back to Bath and Body Works.

Keep in mind that returning by mail is not free, you will have to pay for the price of shipping your items back.

There is no charge for in-store returns or exchanges, it is 100% free, you will just not be refunded for any shipping or handling charges you might have paid with your online purchase.

* Also returns in-store will be credited much faster, as it does state on their oficial return policy that it can take up to 21 business days for them to receive and process your refund credit.

Bath and Body offers Price Adjustment Refunds

Did you know that if you buy something from Bath and Body Works and it goes on-sale within 14 days of your purchase you can get a refund for the difference of the sales price.

I hate it when I buy something and then it goes on sale a few days later, so this is great news!

However, there are some exceptions to their price adjustment policy that you should be aware of.

First, you have to have your original sales receipt.Also, some sales are not eligible including Flash Sales, promotions lasting 24 hours or less, email offers, and auto refresh orders.

Bath and Body Works Return Policy: Things You Must Know! (6)

FAQ about Bath and Body Works Returns

How long does it take to receive my refund?

If you are exchanging or returning your item in store for merchandise credit or cash, you will receive it on the spot.

When your refund is being credited back to your debit or credit card, it will take about 3-5 business days depending on your bank.

Online orders that are returned by mail should be allowed around 21 days for the item to be received and for the refund to be processed.

(Video) $36 into $100! (BBWI) Bath & Body Works - Not (BBBY) Bed Bath and Beyond

Your refund credit for online purchases that were mailed back can take up to 90 days. So try to return your items in store to get your money back fast.

Can you return a candle to Bath and Body Works?

You can return any candle that is unused or used to Bath and Body Works for an exchange or refund. If you are returning the candle within 90 days you can get your payment back in the same way that you purchased.

If you are returning a candle after 90 days from the purchase date, you can receive your refund as in-store credit.

Bath and Body Works Return Policy: Things You Must Know! (7)

Does Bath and Body Works allow for an empty candle exchange?

No, this is a common misconception about the Bath and Body Works 100% refund guarantee. There was a video that went viral of someone exchanging empty candles in-store for new ones.

You shouldn’t try and return your empty candles for an exchange. If they were empty, that means that you used them and must have liked them.

Many Bath and Body stores have since required that used products and candles must be at least half full for an exchange.

I think that is more than fair. We don’t want to abuse the generous Bath and Body Works return policy, or it will go away.

If you really just burn a candle once or twice and don’t like it, bring it back, just be 100% honest so that they don’t change their policies because of dishonest people trying to return things.

Bath and Body Works Return Policy: Things You Must Know! (8)

What does Bath and Body Works do with returns?

If ther return is unused (like a non-lit candle) they will put them out on the floor for sale. If the return is damaged or in used condition they will throw the item away.

Most Bath and Body Works locations will also empty the containers, or damage the glass (on candles) before throwing the items in the trash to prevent dumpster diving.

Bath and Body Works Return Policy: Things You Must Know! (9)

Final Thoughts

The fact that Bath and Body Works return policy is so generous makes me want to shop there even more. I love that they guarantee that their customers will love the products and that they will accept anything anytime for a return.

If you are like me, and you buy a bunch of soaps or candles when they are on sale and then just use them throughout the year, it’s nice to know that even if it has been months since your purchase, you can still exchange or return your items if you don’t love them.


Looking for more store return policies? Check out these other posts!

  • Target Return Policy


Can you return used items to Bath and Body Works? ›

Can you return used items to Bath & Body Works? Bath & Body Works' policy covers returns on “new, gently used or defective” merchandise. So, for returns of used items with receipt, within 90 days, you can get all of your money back, even if the item is gently used.

Can you return items to Bath and Body Works without a receipt? ›

The Bath and Body Works return policy (as do most stores) requires your ID to be scanned for the purpose of preventing return abuse. You will be limited to returning $250 dollars of non-receipted returns to Bath and Body Works within a 90 day period.

What is return abuse? ›

Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Customers may also abuse refunds by faking returns/receipts, or reselling merchandise.

What do you say when returning an item? ›

Smile and say, "Hi, I want to return this item which I bought last week." Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.

What do stores do with returned items? ›

Retailers take back merchandise from the customer, evaluate it, and if it's in good condition put it back on the shelf at the same or lesser price. They can refurbish damaged returns and sell them for less or offload them to liquidators to resell.

Does Bath and Body Works recycle candle jars? ›

Return policy not intended to apply to fully used products

The post claims Bath & Body Works will exchange any fully used candles for new ones, but Myers told USA TODAY the company doesn't have a recycling program for customers' used candles or glass jars.

Can you get in trouble for too many returns? ›

While the number of returns that will trigger a warning from Amazon varies on a case-by-case basis, it is generally advisable to err on the side of caution and avoid making too many returns. Otherwise, you risk having your account suspended or even permanently banned from the site.

Can a store ban you for too many returns? ›

Now that all the presents have been opened it might be time to return some of those less than stellar gifts. But you might want to be careful because too many returns can get you banned. If you make returns you have probably noticed that a lot of stores will ask for your driver's license.

Why do stores ask for your ID when returning? ›

Stores will often ask you to show your driver's license (or other government-issued ID) when you return a purchase and then record your information along with information about the returned items to help identify patterns of return fraud or abuse.

What is the best excuse to return an item? ›

Here are some of the most common reasons for returns, and what you can do about them:
  • #1 | The Customer Bought the Wrong Item.
  • #2 | The Product is No Longer Needed.
  • #3 | The Product Didn't Match the Description.
  • #4 | A Gift Purchase Was Incorrect.
  • #5 | The Product Was Damaged Upon Arrival.
Mar 3, 2022

What are valid reasons for a return? ›

Why Do Customers Return Their Purchases?
  • The customer ordered the wrong product or size. ...
  • The merchant shipped the wrong product or size. ...
  • The product was damaged or defective. ...
  • The product arrived too late. ...
  • The customer no longer needed the product. ...
  • The customer experienced buyer's remorse.
Dec 12, 2021

How do you get around a no refund policy? ›

Company Won't Give You a Refund? Here's How to Get Your Money Back
  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.

Do companies throw away returns? ›

Experts estimate that retailers throw away about a quarter of their returns. Returns and resale company Optoro estimates that every year, U.S. returns create almost 6 billion pounds of landfill waste.

Can returned items be sold as new? ›

In the US, selling used items as new is against the law and considered a criminal act. But there are many stores and companies who choose to ignore this law. Those who fear lawsuits, sell customer returns to secondary markets or as open products.

Do returned clothes get resold? ›

One of the main issues with online shopping returns is that after going through this pollution-heavy process, most returned clothes end up in a landfill rather than being resold.

What do you do with empty Bath and Body Works lotion bottles? ›

You can reuse bath and body works aromatherapy lotion bottles to make vases. The scent lasts so you will still be able to smell your favorite scent. Just peel off the labels and rinse out the bottle. Nail polish remover works to remove excess adhesive.

Does Bath and Body Works take empty bottles? ›

Store Recycling Containers

Recyclable personal care products from our stores are packaged and shipped in five-gallon plastic pails to a recycling and reclamation facility. The containers are emptied, cleaned and returned to the stores for reuse.

What is the limit on returns without a receipt? ›

You can return items without a receipt at Target in most situations. However, you can only return up to $100 worth of items a year without a receipt. You can't return items worth more than $100 without a receipt.

Is there a limit to how much you can return at Target? ›

A Target employee told Business Insider that stores have a $200 limit on returns made without a receipt. Customers who return items without a receipt receive store credit in lieu of money.

Can you make too many returns to Target? ›

You can make up to three returns without a receipt, within a 45 day period. Target's policy gives you 90-days for a return with a receipt. But if you don't have a receipt or the item is open or damaged, Target can deny you a refund or an exchange.

How many returns can you make at Walmart without a receipt? ›

According to former Walmart store managers and employees, you can only process three no-receipt returns in six months. Don't try to fool the system by going to a different Walmart store—the refund verification systems are interlinked, and you won't be able to process your return.

Can Walmart ban you for too many returns? ›

It is possible to be banned from Walmart stores if you make too many outrageous returns or are caught stealing things so that you can claim a refund for them in the future.

Can Amazon ban you for too many returns? ›

The answer, it turns out, is yes. Amazon doesn't disclose how many returns, how often, and for what reasons they may close an account, so consumers are in the dark.

Do stores keep track of your returns? ›

Many retailers are tracking you, too — or at least your merchandise returns. The companies say it's all in the name of security and fighting fraud. They want to be able to identify chronic returners or gangs of thieves trying to make off with high-end products that are returned later for store credit.

Why does Target let you keep returns? ›

Target told the Wall Street Journal that there are a small number of cases where returning a order costs the company more than it saves them. In such cases, you'll be able to keep the returned items and receive a refund.

What is a refund verification system? ›

According to information provided by The Retail Equation, here's how the Verify Return Authorization system works: when a consumer wants to make a return, a retailer will scan the original sales receipt and/or swipe the customer's driver's license or government-issued ID card to make an identification of the person and ...

What do you say when a customer wants to get a refund? ›

Acknowledge their request, show some empathy, provide a concise explanation on why you cannot issue a refund (whether it's old warranties, missing the refund deadline, the condition of the returned product, etc.), and offer an alternative solution, if possible.

Does reason for return matter? ›

The return reason selected by your buyer doesn't matter. It's only advisory and you can completely ignore it when processing the return.

What is the best way to get a refund? ›

Maximize your tax refund in 2021 with these strategies:
  1. Properly claim children, friends or relatives you're supporting.
  2. Don't take the standard deduction if you can itemize.
  3. Deduct charitable contributions, even if you don't itemize.
  4. Claim the recovery rebate if you missed a stimulus payment.
Jan 6, 2022

How many items get returned? ›

On average, retailers expect to get back about 16.6% of the total merchandise that customers purchased in 2021, according to survey results released Tuesday by the National Retail Federation and Appriss Retail. That's a jump from an average return rate of 10.6% in 2020.

Do customers have the right to return a product? ›

Customer Returns and Refunds Under Federal Law

While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

What are my legal rights to a refund? ›

Your legal rights to a refund

You have 30 days to return faulty goods and receive a full refund. You're entitled to ask for a refund or price reduction after one failed attempt by the retailer to repair or replace a faulty item. Or you can request another repair or price reduction at no extra cost.

How do you argue for a refund? ›

Politely tell the clerk, "Is there someone else can I speak with?" Wait patiently for the clerk to get the supervisor or manager.
  1. Explain again that you want a refund and why. ...
  2. When you complain, be as brief as possible. ...
  3. Write down the name of every person you speak to and provide a short summary of what they tell you.

Is it illegal to not refund a customer? ›

Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

What can I do if a company refuses to refund my money? ›

If you qualify for a return but the seller won't give you your money back, you have some options: Write a complaint letter: we have advice to help you do that and a sample letter. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.

What can you do with old Bath and Body Works lotion? ›

Bath & Body Works has a 100% satisfaction guaranteed return and exchange policy. The official policy even says that customers can return anything, anytime, for any reason. So even if you've used some lotion, burned a candle or have an old product that you aren't really into, you can make an exchange.

Can you return used items to Bed Bath and Beyond? ›

Whenever we issue a Merchandise Credit, we'll ask you to show us a government-issued photo ID*. Returns of opened or used items without a receipt will not be accepted.

How long do I have to return Bath and Body Works? ›

How Many Return Days Does Bath & Body Works Give Me? 90 days. If you want a refund back to your original form of payment you'll need to bring the item back, with your receipt, within 90 days of purchase.


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