Checked baggage and carry-on baggage (2023)

1. General provisions

1.1 The Prepaid Baggage Service (hereinafter referred to as 'the service') allows passengers to pay in advance for the carriage of excess baggage pieces: standard baggage pieces that exceed the free baggage allowance, or standard checked baggage pieces for flights where no free baggage allowance is stipulated by the Air Carriage Agreement.

1.2 A standard additional baggage piece is a single item that does not exceed the weight and size limits as stipulated by the free allowance. If there is no established free allowance, such item shall not exceed the weight and size limits as stipulated by the free allowance for Economy class.

1.3 Each additional baggage piece shall not exceed 23 kg for Economy and Comfort classes, and 32 kg for Business class.

1.4 Each additional baggage piece shall not exceed 203 cm in overall dimensions.

1.5 For paid carriage of additional baggage pieces, the total number of baggage pieces per passenger shall not exceed 4. The total number of baggage pieces includes the number of pieces in the free baggage allowance designated in the ticket, plus the number of additional free pieces in accordance with the tier in the Aeroflot Bonus loyalty programme or other SkyTeam alliance member loyalty programmes.

1.6 The service is available to passengers when booking a flight, and also to passengers who have a confirmed booking or have purchased a ticket.

1.7 The carriage of additional baggage pieces may be paid for online through the Aeroflot PJSC website www.aeroflot.ru or mobile app using the Additional Baggage Online Booking service, either when booking the flight or later in the Manage Booking section on the detailed booking information page. The service shall be booked and paid for before the end of check-in period for the flight. If booked more than 24 hours before the scheduled departure, the service shall be paid for within 72 hours, but no later than 24 hours before the scheduled departure; otherwise, the service will be cancelled.

The service is not available to:

  • passengers with tickets issued by other carriers;
  • passengers who have tickets with an unconfirmed booking;
  • infants;
  • passengers travelling on a group fare.

1.8 Prepayment for the carriage of additional baggage pieces can be made through Aeroflot PJSC sales offices, branches and representative offices, or offices of sales agents authorised by Aeroflot (hereinafter referred to as 'sales offices'), the Aeroflot Contact Centre when booking and purchasing tickets, or with a ticket in hand, but no later that 24 hours prior to the scheduled departure. Services booked more than 24 hours before the scheduled departure shall be paid for within 72 hours, but no later than 24 hours before the scheduled departure, otherwise the service shall be cancelled.

The service is not available to:

  • passengers with tickets issued by other carriers;
  • passengers who have tickets with an unconfirmed booking;
  • infants.

1.9The service is not available for baggage whose weight and/or total dimensions exceed the norms stipulated by the free allowance. Payment for the carriage of baggage pieces that exceed the norms stipulated by the free allowance shall be made at the fare in effect at the time of check-in in the airport booking offices.

1.10 The service is available for scheduled flights operated by Aeroflot PJSC and flights operated by subsidiary airline companies under the commercial management of Aeroflot PJSC.

1.11Aeroflot PJSC reserves the right to refuse a passenger the Prepaid Baggage service on certain routes and/or flights, depending on the period, route, or aircraft type.

The service is not available for flights departing from the following airports: Aktau, Anadyr, Atyrau, Baku, Bodrum, Bratsk, Dalaman, Delhi, Dubai, Igarka, Cairo, Kirov, Kirovsk/Apatity, Colombo, Malé, Norilsk, Nur-Sultan, Beijing, Samarkand, Seychelles, Tel Aviv, Ulan-Ude, Urgench, Chita, Chengdu, Sharjah.

Services are limited on flights served by the Sukhoi Superjet 100 aircraft (RRJ-95B).

If the above restrictions are in effect on one of the flight segments, the Prepaid Baggage service shall not be provided on all the flight segments.

1.12 The service is not available on codeshare flights where Aeroflot PJSC is the marketing carrier (SU3000-4999 flights).

2. Booking and paying for the service

2.1 Confirmation of the service booking is issued as an Electronic Miscellaneous Document (EMD).

2.2 Aeroflot website offers the following options to pay for the service: bank card, online payment agents (QIWI Wallet, YooMoney, WebMoney, CyberPlat), Apple Pay, Samsung Pay, Google Pay, Virtual Gift Certificate, and e-Voucher. When booked in a sales office, the service shall be paid for using cash or non-cash methods. When booked through the Contact Centre, the service shall be paid for using a bank card.

2.3 The service shall not be paid for using Aeroflot Bonus miles.

2.4 When booking via the Aeroflot PJSC website or mobile app, the service shall be ordered before the check-in period ends.

2.5 When booking through the Contact Centre or in sales offices, the service shall be ordered no later than 24 hours before the scheduled departure.

2.6 Upon completion of payment, the passenger will be issued an Electronic Miscellaneous Document (hereinafter referred to as EMD); if booked through the website or Contact Centre, the EMD will be sent to the e-mail address submitted when booking. Upon completion of payment through the website, Contact Centre or in a sales office, the passenger may obtain an EMD by using the Manage your Booking service in the Online Services section of the www.aeroflot.ru website.

3. Changing the service, refunds

3.1 For services paid for on the website or via the Contact Centre:

  • if fewer baggage pieces are needed than the number initially paid for;
  • if the date or itinerary designated in the passenger's Air Carriage Agreement needs changing;
  • if a passenger wishes to cancel the carriage or the paid-for service.

The passenger must refer to the same sales office where the service was booked in order to apply for a refund.

If a passenger refers to an Aeroflot PJSC sales office to apply for a refund of a service booked on the website or via the Contact Centre, the refund may be processed in the sales office.

3.2 For services paid for in an Aeroflot PJSC sales office:

  • if fewer baggage pieces are needed than the number initially paid for;
  • if the date or itinerary designated in the passenger's Air Carriage Agreement needs changing;
  • if a passenger wishes to cancel the carriage or the paid-for service.

The passenger must refer to the same sales office where the service was booked in order to apply for a refund.

Exception: if the service was paid for in an Aeroflot PJSC sales office within Russia, the passenger may go to any Aeroflot PJSC sales office within Russia to apply for a refund.

3.3 Unused services that were booked in the sales office of an authorised agent shall only be refunded by means of an application filed at the same sales office.

3.4 Cancellation of an unused service can be processed within the validity period of the EMD (1 year from the date of purchase).

3.5 Unused services shall be refunded using the same method with which they were paid for. Refunds shall be made in the same currency the payment was made in.

3.6 When checking in baggage at the airport, if an additional baggage piece for which the service was booked is found to exceed the weight and/or size restrictions, additional payment shall be charged at the airport booking office in accordance with the fares applied at the airport.

Please note: To avoid being late for their flight due to the delay caused by applying for refunds in the airport booking office, passengers are advised to apply for refunds well in advance.

3.7 Unused services shall be subject to refund in all cases when the passenger voluntarily or involuntarily cancels carriage with a booked service, if the airline unilaterally terminates the passenger's Air Carriage Agreement or if the passenger cancels the carriage of paid-for additional baggage pieces; the service shall be refunded in full.

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